Shipping policy

Shipping Policy

Last updated: 31 August 2026

At Veloura, we aim to process and deliver your order as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or UK public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Delivery Times

Estimated delivery times are:

UK Standard Shipping: 3–7 business days
UK Express Shipping: 1–3 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier issues, weather, public holidays, or other circumstances beyond our reasonable control.

Shipping Costs

Available shipping options and costs will be displayed at checkout before you complete your purchase.

Any applicable delivery charges will be clearly shown during checkout.

Tracking

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow some time for the tracking information to become active after the parcel has been handed to the carrier.

Incorrect Delivery Information

Please make sure your shipping address is correct before placing your order.

If you provide an incorrect or incomplete address and the order has already been dispatched, please contact us as soon as possible. We cannot guarantee that the delivery address can be changed after dispatch.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: olliejorge1563@hotmail.com
Phone: +44 7549 131851

We will do our best to help you locate your order.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide your order number and photographs of the damaged package or item.

We will review the issue and work with you to find an appropriate solution.

International Shipping

If international shipping is offered, delivery times and shipping costs will vary depending on the destination.

Customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country, where applicable.

Contact Us

Veloura