Terms of Service

Last updated: 31 August 2026

Welcome to Veloura. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Our Store

Veloura provides women's clothing, fashion accessories, and related products through our online store.

By using our website, you confirm that you are legally capable of entering into a contract under applicable law.

2. Products and Information

We make every effort to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.

However, colours may appear slightly different depending on your device or screen settings.

We reserve the right to correct errors, update product information, or change product availability at any time.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we will send you an order confirmation email. Your order is not considered accepted until we confirm that the products have been dispatched, unless applicable law provides otherwise.

We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, pricing errors, or unavailable products.

4. Prices and Payment

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

You agree to provide accurate and complete payment and billing information when placing an order.

We accept the payment methods displayed at checkout. Payment must be successfully completed before your order is processed.

5. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing time shown on our website.

Delivery times are estimates and may vary due to circumstances outside our control, including courier delays, weather, customs, or other unforeseen events.

You are responsible for providing an accurate delivery address.

6. Returns and Refunds

Our returns and refunds are governed by our Return and Refund Policy.

Nothing in these Terms affects your statutory rights under UK consumer law.

7. Cancellations

For online purchases, you may have a legal right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions under UK consumer law.

Certain products, particularly sealed goods that are not suitable for return for health or hygiene reasons once unsealed, may be excluded from this right.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, and other materials, is owned by or licensed to Veloura unless otherwise stated.

You may not reproduce, copy, distribute, modify, or use our content without our prior written permission.

9. Prohibited Use

You agree not to use our website:

• For any unlawful purpose
• To commit fraud or abuse
• To interfere with the security or operation of the website
• To attempt to gain unauthorised access to our systems
• To copy or misuse our website content

10. Website Availability

We do not guarantee that our website will always be available, uninterrupted, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, or other operational reasons.

11. Limitation of Liability

To the extent permitted by law, Veloura will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under UK law.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales, unless applicable consumer law provides otherwise.

Any disputes will be subject to the applicable courts of England and Wales, while consumers may retain any rights available to them under applicable UK consumer protection laws.

14. Contact Us

Veloura

Email: OllieJorge1563@hotmail.com
Phone: 07549131851